Bad customer service House and Home Tygervally

On the 1st February 2018 I went to the House and Home in Parow Centre to buy a double bed that was on special "Restonic Sleeprite". The bed was sold out at this branch and I asked the sales assistant to provide with the Tygervalley branch contact details. I called the branch at around past 3 in the afternoon and spoke to Rudi who confirmed the availability of the bed. I informed him that I am going to come to the store after work and asked if he could set aside the bed. the salesman agreed. immediately when I knocked off at 5pm I made my way to the store. There was no salesmen on the floor, I went to the cashiers and they called Rudy who was at the back at the time. I asked him why the bed is not on display at the store. he then told me that the bed was at the back. As he logged in and started with the process for the payment, he told me that the system shows that the bed is out of stock. he checked for other stores and apparently the bed was sold out. he offered a seal y preston bed, i informed him that I contacted the store prior and asked for a set aside to be granted which was according to him. he then further states that the Store Manager instructed for the bed to be sold because there was no payment. I told the salesman that he should have told me during our conversation so that I could have made a payment at the parow branch before going to Tygervalley. He told me that the allowed him to sell the preston bed and I must "take it or leave it". I became frustrated and upset as i had made a prior arrangement with the store and upon my arrival I am offered another bed. I took the bed and paid for it. Rudy assured me that the bed would be delivered the next morning. The following day, the bed never came. I then called the store again and requested to speak to the store manger and laid a complaint against the salesman, he promised to address the matter and get back to me. He assured me that I will receive the bed, after lunch as the drivers were out. The bed never arrived and the store manager never called and i went to the store later that evening. I spoke to a supervisor - a lady and he called Evan who was the store manger and informed her that the delivery guys never came back. I informed her about the entire situation and my previous mishaps of the store. I was assured that I would get the bed the next morning and an apology from Evan and free delivery. The delivery was not free and I never got the apology. The bed arrived after midday the following day around midday. I have not received my refund for the delivery. The store manger did not phone to apologize as well. I am writing to hell peter because I am fed up of their treatment and I am starting to the think it is because of color of my skin as well. A bed is a necessity and I had to battle with the store after I had made the purchase just to get it home. I am really upset at the attitude of the Store manager and the salesman. I was promised a refund of the delivery, that never happened. Extremely dissappointed loyal cash customer