Bad customer service from House and Home

Firstly to say that I am disappointed in House and Home is a understatement. Yesterday I bought a base set at Greenacres Port Elizabeth branch, and was promised that it would be delivered today.

I thought that I would just follow up with the warehouse about the delivery and to my horror had to hear that they only had 5 sets and that my name is about 20th on the list. Needless to say that there was no communication from them to let me know, seeing that a promise was made that I will receive my bed today. I've already gotten rid of my bed earlier today, because I'm awaiting my new bed.

Upon asking to speak to the manager, I was told to contact the store that I bought it from. I did just that and the sales management had the sales person that made this promise contact me. They simply said that they didn't receive the stock and they can give me a refund.

Now I want to know how does that solve my problem because I cant sleep on my refund tonight. They cant even provide me with a date in next week when I'm to expect the bed. Just told me that I will get it next week.

This is totally bad and unacceptable customer service ans I feel the least they could have done was to communicate, in which case I wouldn't have gotten rid of my bed. So im suppose to sleep on the floor for who knows how long!!! They still had the nerve to say that I can always buy another bed set, really!!!

Im utterly disgusted with their lack of sympathy for my situation that was caused by them.