bad customer service at house and home

My experience with house and home is very terrible. I bought my stuff online on the 23rd November 2018, ever since today i haven't got my deliver . They are not even bothering with an explanation or apology for the delay. I decided to call them, inquire them about the delay of the delivery, even thou calling them is a nightmare because they do not respond to my emails. My advice if you were thinking of doing business with them in the near future, think twice. I regret why i bought to their shop, their customer services if frustrating