Bad customer service and judging a book by its cover

I purchase the sofa/couch on lay-bye on 5 August 2024 and settled on 20 September 2024 at House & Home in Alberton - New Market. After the last payment on the 20th September 2024, I was told that they do not have stock. I asked them to call other branches as I really needed the items hence I cam to buy and finished earlier than the agreed time. They call or pretend to call around whilst I was waiting for about 15 minutes. Eventually I was informed that there is no stock in Gauteng and I should at least take something else. I insisted on getting the item I bought. Then later I was told that the only shop with stock is in the Western Cape and delivery will be in a week or two. I told them I needed the sofas for lobola visitors who should make use of them tomorrow the 21st September 2024.

The following day I went and shop around for the same sofas and luckily found them at another shop but not their brand/own. I went back to request refund in order to buy at another shop since they don't have what I did lay-bye for. I was told that there is a stock in Edenvale, all of a sudden. I told them that I already bought at the other shop and they are waiting for money and I wish to proceed with the purchase as I was treated like a customer. I was told that they don't keep cash as they need to refund in cash as I used bank card to buy or they can do an EFT that will take a week or so.

My daughter borrowed me money to purchase at the other shop. I sent an email with bank details and there was no response. I am still waiting for R17999-00. No respect whatsoever for a customer.