Bad Customer Service

I bought an Edblo bed at House & Home Pietermaritzburg in December 2018. The base of the bed broke in May 2019, and I reported the incident immediately, to date nothing has been done!! The service that I have received is beyond poor, there hasn't been communication, everytime when I call the department of complaints they are either busy or they respond and say they will phone me and give feedback(which never happens). Dealing with this issue has been frustrating, 4 months of sleeping on the floor!! calling using my time and airtime to address poor quality of their product and customer service!! I regret purchasing at their store I would never make the same mistake again.