1 reviews | Active since May 2016

13 May 2016, 16:37

Bad Customer Service

<p>House and Home Tygervalley refused to collect damaged furniture caused by faulty materials used and workmanship.</p> <p>After returning it myself in Feb I had follow up and inquire as to when this will be fixed and attended too.</p> <p>They then delivered the chair in a worse condition before I returned it,all wrapped up in bubble wrap.</p> <p>I still do not have my furniture and the store manger refuses to refund me. He claims that this is their policy.</p> <p>No apology or solution for inconvenience...... says a lot for Customer Service.</p> <p> </p> <p> </p>

0
Replies (2)
House & Home
House & Home's reply16 May 2016, 05:34
Official
We acknowledge receipt of your complaint and quote Ref Nr 011154-01. We have escalated the matter to Senior Management for further action. Kind regards Margaret Hills Customer Relations House & Home / OK Furniture Head Office
House & Home
House & Home's reply17 May 2016, 14:41
Official

We believe your complaint has been noted and forwarded onto Senior Management for their urgent attention and assistance.

Kind regards

Margaret Hills