Bad Customer Service

I just tried to call the store to sort our a query which I had from their collections department. I think the two ladies are at the front desk. I called the first time and she (Sindi) was transferring me to someone but there was no answer on that extension so the call came back to her and she just hang up when I told her she transferred me to an empty extension. I called again and she did the same thing and I had to call again, this time Thandeka answered I asked for the lady I was told to speak to by Sindi which was Francina so Thandeka transferred me but there was no one on the extension it came back to her, she transferred me again to Nomsa whom tried to transfer me back to reception but was unable to but finally got through but when it got there it just rang alone for about 3 min then she picked up and transferred it again to Nomsa and she tried to transfer me again but I ended up not even bothering myself again especially when Nomsa said the ladies are at the reception but didn't know why they are not taking calls and this was costing me money and it was obviously expensive for me to call this branch and I would not even attempt again until someone calls . Its 09h25 by the way