BAD CUSTOMER SERVICE

I have never experience such a bad service like i am now with House & Home Baywest. I took a TV in for repairs because it was still under guarantee. I was advised of turnaround time of 21days for repairs. 21 days passed without a word from House & home. I then made a follow up with Jozane, who always promised to call me back with feedback but never did, she would promise that her manager Bianca will handle the query and get back to us but that never happened. after numerous complaints they then came to a decision that the TV was beyond repairs and we must come in store for a refund. My mother then went to the store on Friday the 30th of April 2021, the guy who refused to give his name, said he is the only manager at the store said he will call my mother back on Monday the 3rd of May because they have decided again that they will fix the TV they said 'it was beyond repairs previously' as expected the only manager from house & home Baywest did not call us, i tried to call again now, Bianca answered and said they will call us back 'AGAIN' making empty promises. My mother has been without a TV for 2 months now, and the staff at house & home is not helpful at all.