Bad Customer Care

I have phoned to complain about a bed I bought worth R16 000. I phoned 6 times since 6 February to send someone to my house to have a look at the problem I have with the bed. Every time i get promised that someone will be coming to my house. Nothing has happened. I keep phoning and I am wasting my airtime. I phoned on the 6 February, 12 February, 13 February, 17 February, 21 February and again 25 February. I paid alot of money for the bed and the customer service is so bad. I wont ever buy from House and home again!