Bad client service From House and Home

I bought a lounge suite on 18/12/2012, in 2013 I went to the Pavilion Branch to complain about the Springs in the couch which you can feel when sitting on it. I spoke to Cliffy and he said he will send someone to come and have a look. To my disappointment no one came. I went back a few more times and spoke to Cliffy and every time he promised someone will come and have a look. Eventually last year (2014)after going back again I spoke to a Lady and she put it on the system for us for the first time. Someone came to look and repair the set in December 2014. I never received any paperwork or copies but signed to say they repaired it. It was April 2015 when we went back to Pavilion and they said we had 3 months which we didn't know about to complain about the repairs. In August 2015 I went to Pavilion again and spoke to the floor manager and said I must go to customer care, they promised to send the same repair guy and Cliffy out again. They came about 3 weeks later. They said they will take the matter further but still haven't heard a word. I dealt with Cliffy too many times and need someone to sort this out A.S.A.P. I paid too much money for House and Home not to care.