Bad bad service,lack of communication..

I bought storage boxes with a British flag on the 7th of November, before the purchase I asked if they had them on store besides the display set. They said YES..a Mr Luhabe was the sales rep..I waited for an in in store as they were looking for them. After the long wait, I was told that, they didnt have the boxes we should go check in a storage somewhere else. Used my own transport to go check and still went there. After two weeks I received a call saying that i should fetch the ones in stiore because they couldnt find any. Agreed, the boxes had chippes and scratches..3days later I was told to return the boxes the ordered ones have arrived. Returned the boxes waited 15 min the man helping Mr Siphosethu told me they cant find the boxes cause someone else sold them. Its the 4th of December I still havent received the boxes I have fully paid for the very same day.