Bad bad bad bad service, poor service delivery and most importantly failure to communicate and lack of professionalism.

My husband and I went to apply for credit for a dishwasher, stove and washing machine on the 9 September 2023 at Checkers Hyper Centurion and we were assisted by lady called Nandi, from the start the application was very slow and it took a long time to be processed as the consultant was unprofessional and didn’t know much about the system or what she was doing instead she complaint saying that she is printing a lot of quick quotes because I wanted to be sure of what we are taking and paying for. Then during the week she asked for documents which were submitted already and the only thing that was outstanding was proof of residence.

I always follow up to check the progress of the application and I haven’t received a call from Nandi to date, I even have her voice note where she is saying that she can’t just look at one application she has other customers to service, it’s on record.

It’s been 2 weeks without any updates or feedback regarding our application, this morning I followed up again and Nandi told me to speak to the manager because she is the one in charge of all applications and (she is dealing with a lot of customers also on record)

I have experienced bad bad bad bad service, poor service delivery and most importantly failure to communicate and lack of professionalism.

We would appreciate urgent feedback regarding our application.