bad attitude with poor service

I purchased a bed on the 28th of January and was told by the sales assistant that they don't have a truck any longer and there van was written off I had guests in my home the first day we used the bed the side plank collapsed which they call the best bed sealy abington pillow top which was R5999 i called the store spoke to the store manager luke who promised to get back to me which never happend today 2402.2016 I got authorisation to say house and home to replace the broken base now sugen the sales manager refuses to fetch the bed and now he wants me to take the bed back to the store after inconveniencing me. Aswell as gives me terrible attitude and refuses to give me his surname ..management of house and home richards bay are the most arrogant rude and unhelpful