Bad Attitude from management

We visited the house and home store on Sunday(18/01/15) and purchased a KIC Fridge. we paid cash and was told they have stock and will deliver on Monday. on Monday I called the store and they said they were busy with stock take and will deliver on Tuesday. Tuesday after lunch we called the store again and was then advised that they do not know when they can deliver so we asked for a refund. i then got numerous call from the store saying that they do not have cash to give us. when i called head office the lady advised that they could get from one of the other stores and refund us and she contacted the store to ask them to do the refund. i then got a call saying i must go and pick up the money from one of their stores in town and i refused as i get to pmb late. when my partner called he spoke to \Deon"who was very rude so my partner said he was going the be in the store by 16:00 to collect the money. they were rude to him in the store and refused to give him the money. when he eventually got to speak to the correct manager"