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sindile M

1 reviews | Active since Apr 2016

15 Apr 2016, 11:58

bad and poor service

I am highly disappointment in the service that I have been receiving from house and home.<br> On the 27/02/2016 I bought a TV stand, a double bed and a tri bunk bed for R12 877.00 paid cash.<br> A week later the furniture was delivered ,there we are trying to assemble the tri-bunk bed only to notice that certain parts are missing.<br> I've been calling them since and spoke to Tsholofelo from collections and I have been told that the supplier will come and collect, the supplier will call me of which they don't, the supply will send in an inspector to check, the supplier will order the missing parts... it's almost 2 months now and I'm still waiting for this supplier. <br> <br> I'm a first time buyer at this store and already I'm fed up with their service. Either they come collect this bed and give me my money back or solve this issue ASAP.<br>

0
Replies (2)
House & Home
House & Home's reply15 Apr 2016, 12:20
Official
Hello bearshine,

We acknowledge receipt of your complaint and quote Ref Nr 010763-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home
House & Home's reply11 May 2016, 14:30
Official

We believe your complaint has been resolved and thank you for bringing the matter to our attention.

Kind regards

Margaret Hills