Bad and non-compliance service

<p>i recently open an account at the house & home arbour crossing amanzimtoti . I was assisted by Stella , i sent all the required documentation , my application was approved and i signed the contract , where i purchase a Fridge and a couch, delivery was had but the couch was to big to fit in my flat so I contacted the store and the came and took the couch. they ask that to come in to select another couch that will be suitable for my flat i was asked to resend the required document and i was asked to bring me id , so when i come in i will sign some document . i want to the on Thursdays but i didn't select any thing as i wanted a second option so inform them i will be return on Sunday. on Sunday upon my return Stella the person who's assisting me was not there . so they assign other person by the name of "sane " who was very rude and had an attitude towards me . as she chew her gum and i asked her if she was informed about my case she said yes , i showed her the couch i want we processed to one of the desk , she seems very Irritated and annoyed as she keep saying that she doesn't know any about this account ,she kept asking me what still need to be done which i explained that the person who was assisting me (Stella) said i just need to sign some document because i have already re-sent everything . She went into the system and then she called the person who was assisting me (Stella ) they spoke , she then say they are documents still outstanding she say that but she doesn't address it to me and she got up and walks away without getting me feedback . then sitting there without any knowledge of what happening so i approached the manager (nico )to find out what happening with my account as he was there when i open the store account and aware of the return of the couch . sane the assist came back throwing the paper she had at on the desk where I was sited , shouting at me that why did i tell her manager that i was not being assisted . I respond to her that i don't appreciate her tone , she told to deal with it, i must sign these forms that she throw on the desk .I told her that i don't want to be assist by her can she please ask someone else , she shout for an other lady to come make me sign the paper . the lady ask me to sign them quickly as the shop as about to close mind you i was there 1 hour, i explained to the lady that i have the right to read and understand what about to sign and then she say s that i have sign these papers before when i open the account . those papers are the first time buyer and blue form written credit facility , to my discovery i was suppose to have sign these document the first time that my deal was approved. and the being Interrogate by both sane and the other lady about how i don't know what was still outstanding because according to the conversation i had with Stella i was only to select the couch . i was highly upset and disappoint with the service i received as customers number 1- i feel that my right to information were violated as documentation that were suppose to presented to before i signed the contracted were not disclosed until yesterday if i didn't return the couch i wouldn't have know about it , number 2 - the store procedure of when a person is not at work at is unacceptable because it seems like no one knew the status of my account . the manager said he will call and give me feedback as they still have to resend for re-approval . im highly disappointed as house & home statement "it pride itself on giving on what there Customers want and at the price they deserve. i will be surly being paying for excellence display of attitude from your employee and time consuming and non-Compliance processes.</p>