Bad after sale service

Less then a year ago I bought a edblo bedset from house &home Green Acres for cash. 2 months into using my new bedset I encounter some structural issues. I went back 2 house & home to complain but was told they don't deal with those issues and that I must contact the manufacturer via a worker from their shop. I communicated with this lady and was told that she will forward by complain to them. I asked her to cc that email to me for the purpose of oversight but up to date nothing . I went back again but was told lady reprentative was off. I honestly don't know whether edblo perhaps called me even so they should have made contact through email but nothing forthcoming.