Awful disappointing service

I purchased furniture on the 14th December. The salesperson who assisted me advised that delivery would take place on Saturday but I told him I would be out of town so they must Atleast try to deliver early that Saturday. He then said they would deliver on Monday. I waited the whole day Monday and never received any call from the store or the delivery people. When I called I was told me salesperson is not at work, and that he would be in the next day. I then called the next day, which is today, and was told that the salesperson would be coming into work at 12:00 and my details were taken down, as were taken the previous day. However, I called again before 13;00 to speak to the salesperson and was told that he was not at work. I drove to Baywest, all the way from south end and was told by the Manager that they would speak up the driver and get them to come deliver the items before the end of the day. However, I still haven’t received my furniture and no one has said anything from the store. There was only one other salesperson who was helpful but there is only so much he can do. At this point, I don’t know if and when the delivery guys will come deliver my items because I don’t know if they have been contacted yet by the store. I can’t get a straight and satisfactory answer because every time I contact them they just ask for my details and I don’t get called back except for the one time by the other salesperson.

The most frustrating thing is that I have paid for this furniture but am battling to receive it due to really bad service and lack of communication. I want my money back so I can get furniture from a store that will appreciate me as a customer, otherwise I’m suing them for emotional stress.