CVdB
Charlder Van der Berg
1 reviews | Active since Apr 2012
14 Mar 2015, 13:38
Awaiting Delivery
ordered 3 Ellies led lights from House & Home. I received the wrong led lights and one was damage, contacted them the next day.(they delivered it after 5 pm on Friday)., contacted their Tokai office(Saturday). They could not assist because i ordered via website. Delivered the wrong lights on 06/03/2015, it is now 14/03/2015 and still waiting on House and Home to collect lights and deliver the correct led lights. I email and phoned them more them 5 times......
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House & Home's replyOfficial
16 Mar 2015, 08:39Hello nuwebsa,
We acknowledge receipt of your complaint and quote Ref Nr 005351-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home/ OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 005351-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home/ OK Furniture
Head Office
House & Home's reply16 Mar 2015, 08:39
Official
Hello nuwebsa,
We acknowledge receipt of your complaint and quote Ref Nr 005351-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home/ OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 005351-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home/ OK Furniture
Head Office