Application hold up

My husband made a purchase on the 28 March till date still waiting for approval.He paid the deposit to expedite the process but still no help.Everyday someone calls from head ofiice calls confirming work status,no one is coming back to us.I spoke t o Jeff Manager at Menlyn and he said he cannot do anything he is waiting for the manager at granting office to responce.The manager there was not available yesterday he was in meeting that means if he is in a meeting there is no production until he is back.Even today we are still waiting.It is very frustrating to be given such bad service especially if you are a professional.I spoke to a friendly lady Florence today who will investigate and come back.As for Jeff he is pathetic he did not bother to ask for any particular to check or follow up that is how insensitive he is.CAN SOMEONE INTERVENE .My husband is not a first time buyer at your shop.H&H need to review its process and to be called by different people everyday make matters worse.