Appalling Service received

I have on numerous occasions tried to contact Ok Furnitures to a point where i was even made to do a statement which i gladly did. No one is taking my query seriously and at a later stage they will come back saying there's a fee i need to pay.

I bought a bed in 2020 end of September in Soshanguve as I was moving to Protea Glen the next day.

Few month of getting the bed it was already making sound and not stable, i left it and thought maybe i was just hearing or seeing things. 2021 the bed was no longer in a flat shape and was uncomfortable as i could feel the wires and all.

On the 22 August 2021 i inboxed the Ok Furniture Facebook page and i was told to go to one of the stores, end of August 2021 i went to Protea Glen to report the matter and my details were taken i was told they will contact me.

No one made contact and i then moved to Boksburg, I then went to Dawn Park and Lelo from the store really tried to assist me but failed and i really appreciate his help, i was told of a fee that i needed to pay and i am not happy with that as i had submitted the complaint way before the guarantee was over. Since i have referred the matter to Head Office no one is giving feedback of what the status of my complaint is everyday i need to be asking and chasing for feedback, i feel no one is taking me seriously and they will again claim that i am late with my request.

Can someone urgently assist as i cannot be experiencing such after less than a year of having bought the bed. i cannot be held liable for a complaint i submitted on time.

I have been a loyal Ok furniture customer over the years but this incident has taken another turn and would not advise anyone to use Ok Furniture as i am really unhappy with the service.