Appalling customer service at house & home Welkom

Angry and frustrated Custumer

I will have to say that House & Home Welkom has the sloppiest customer service out of all. just to get assistance, one walked the floor from Peter to post because their sales people are too “busy” to help, just to say the least.

But what sets me on fire is that I bought a KIC KTF 518/1 WH 170LT refrigerator cash on the 1st of April 2021. Brought it home and it took a while to get cold, thought it was a norm so I continued to observe other days it worked and other days it will not work. That is not normal of a product that is brand new. I then reported this in May when I realised that I might be sitting with a problem. They responded by sending a technician, not to only assess what the problem was but to come fix this new fridge... Is this a joke????? I could have gotten a second hand fridge if i didn’t mind appliances that would break and need fixing.

There was no communication whatsoever on what they were planning on doing to resolve this and after their “fixing” didn’t work what will they do further.

At the end of the day that fridge is still at room temperature when it is on. I desire no further interaction with this shop I want a full cash refund and will simply take my business elsewhere where I will be taken seriously as a customer of value. So much for “nothing less than service excellence “ they preach.