ANGRY CUSTOMER

I went to purchase a Samsung Galaxy A5 at Baywest Mall in Port Elizabeth. The guy was very ***********, firstly he didn't even know that the phone comes out with a compulsory R29 Airtime Voucher, Secondly it took more than 30 minutes to finalize the transaction that time I paid for the phone cash. I realy didn't even understand what took so long. The guy was helping me and the other customer at the same time I even complained about him taking time to finalize the transaction. He even took his time to fetch the phone at the back. I told him I've been at the store for a very long time I was starting to panic. When he came back from the back he just gave me the sealed box of the phone without even opening it up to check for any damages like they normally do in other stores when you're purchasing a cellphone. I complained about that too. Just to top it all off they didn't even give me a plastic bag to put the cellphone box in I had to carry the box and the papers around the mall in my hand because I didn't have a handbag I was in a high risk of being ******. Lastly when I checked your Pamphlet the phone cost an amount of R5499 starting from 31May while they charged me R5890 PLZ CLARIFY