MM
Masechaba M

1 reviews | Active since Jan 2010

21 Jan 2016, 16:58

AN EXAMPLE OF EXCELLENT CUSTOMER SERVICE :-)

I would like to thank the staff of House and Home for the excellent and professional service I received when I ordered a fridge online. Simone was prompt in informing me once my order was placed and also when the funds reflected in their account. She arranged with Clara of the Sandton branch to assist me with collection. Clara was of such great help, even going the extra mile to arrange with their available driver to assist me with delivery. My fridge was safely delivered to my flat by a very helpful and punctual gentleman called Walter. The entire process was well handled, quick and far exceeded my expectations. Thank you once again to all parties involved - you truly demonstrated what excellent customer service is.

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Replies (1)
House & Home
House & Home's reply22 Jan 2016, 08:08
Official
Hello Chabz,

Thank you for taking the time to inform us of the good service that you received from Simone, Clara and Walter. Your compliment has been forwarded to Senior Management for their attention.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office