Alberton Service Manager's Disheartening service.

I am sooo Disheartened by the service received from the Service Manager of House and Home in Alberton City Mall. We bought an Edblo bed which got broken and ever since we have been waiting over a month to be assisted with an exchange as per her communication. We are the ones that needs to be contacting her for feedback and follow up. She does not communicate or advise on what needs to be done. Meryldine, I am really disappointed at the level of service you provide. As a Service Manager, you should know better about customer satisfaction which creates word of mouth that can either positive or negative.

I would like this matter to be sorted out ASAP as we have been waiting for over a month now with no feedback from Meryldine. It is really heart breaking that the Service Manager does not have customer's best interest at heart.