A week approved and ordered and still waiting!!!!

I must say that I have never in my life experienced such poor customer service, especially in sales with a sale to the value of R 15 000+. It took 5 days for approval on my application (after having been confirmed that it will be the next day). After many follow ups (which I should not have done in my opinion because it is the stores sales person who is to contact me if anything is required) I was eventually approved. I ordered my stock on 12.12.2015 with confirmation that the stock would arrive in store on 17.12 for delivery to me on 18.12. After a complaint on the website, I received a call from the branch manager 17.12 who advised he will call me back by close of business and on the 18.12 after not receiving the call I again called back. Was then contacted by the branch manager because he was not available when I called and he advised that he is still waiting for confirmation from the supplier! So to date, my couch is to be delivered today 18.12 as promised and I now get told that it may not have left Joburg and will only be delivered during the course of next week....Christmas week. F*cking pathetic to say the least. Would never recommend them to anyone ever!