1 reviews | Active since Mar 2016
A salesman that went way above expectation!!!
In November 2015 i purchased a lounge from House and Home Tokai. There supplier being Garniche Furniture. Upon arrival of the lounge suite it was 3 shades of brown, I then contacted my saleman Jenino Kotze and explained and he had the problem sorted with a new lounge suite. Only to have more problems with the 2nd suite. I however contacted my salesman again with complaint after complaint, I even e-mailed the supplier directly with my dissatisfaction and poor qaulity of their goods and sadly no response!!! I then went into the store and expressed my disgust with the saleman and manager of the Tokai Store. It is with great satisfaction and pleasure that I commend the saleman Jenino Kotse for outstanding customer satisfaction!!! He has fort with the supplier and probably his manager to regarding my matter and I am glad to say that i have been given a full credit to purchase a brand new lounge suite. Jenino Kotze has really went above work ethics and outside of his salesman position to correctify the problem. I trust that his employee gives him regocnition for his great customer care he has rendered to me!!!Jenino Kotze shall receive business from me anytime in the future!!!
Thank you for informing us of the great service you received from Jenino Kotze at our Tokai branch. Your compliment has been forwarded onto Senior Management for their attention.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
Thank you for informing us of the great service you received from Jenino Kotze at our Tokai branch. Your compliment has been forwarded onto Senior Management for their attention.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
