A MONTH WITHOUT A PHONE .

I BOUGHT A PHONE FROM HOUSE & HOME IN KOLONNADE.IT GAVE ME A PROBLEM OF BEEN SLOW OR IT FIZZES. ON THE 1ST OF APRIL 2015 I TOOK IT IN FOR A REPAIR, ON THE 20TH I WENT BACK TO THE SHOP TO CHECK IF THE PHONE WAS OKAY.I WAS HELPED BY GORDAN HE TOLD ME THAT THE PHONE COME BACK FROM THE REPAIR AGENT BUT THE PHONE WAS NOT FIXED.THE AGENT REPORT SAYS\R.N.R CUSTOMER TO BRING THE PHONES BATTERY."THE FOLLOWING DAY I TOOK THE BATTERY TO THE SHOP BUT TILL TODAY I DONT HAVE THE PHONE WITH ME.THEY SAY THAT REPAIRS TAKES 21 DAYS BUT IT A MONTH NOW.ON MONDAY WHEN I PHONE THEY TOLD ME THAT THEY ARE WAITING FOR THE PHONE TO BE PICKED UP SO THAT THEY CAN GO AND FIXES IT.HOW LONG MUST I WAIT FOR A PHONE TO BE FIXED?"""