6 week old couch in shreds

I bought a new couch from House & Home in Fourways about 6 weeks ago based on the promise that the couch would be delivered the next day. After numerous phone calls with people who could not tell me where my couch was, I was told it would arrive a few days after the purchase date. <br> <br> The couch arrived and all was forgotten. After about two weeks, signs of wear were visible. There are two adults in the house, no children or pets and the couch was barely used. The condition of the couch deteriorated very quickly after that and it now has huge rips in it. It is clear that the couch is of a substandard quality. <br> <br> I went to the shop on 06/01/2016 with pictures of the couch. I was asked to mail the pics and told that someone would get back to me on Monday (11/01/2016). There was no feedback, so I sent a follow up mail on 21/01/2016. Still no response. I phoned the shop and asked to speak to a manager, but the phone just rings. I am extremely frustrated. <br> <br> My brand new couch looks like it's 10 years old after just 6 weeks. What am I going to be sitting on a year from now??