4 MONTHS WITHOUT A MATTRESS!!

I bought and paid for a mattress from House & Home Tokai on the 11 of October 2014 which was placed on order and told that they would contact me after 3-4weeks.<br> I didn't hear from them so I phoned in after 4 weeks and herd that it was already in stock.<br> I then went to go pick up the mattress on the 16 November 2014 but when receiving the goods the one seam of the mattress was undone, a manufacturers fault. <br> I was informed from House & Home that the mattress would be send back to the manufacturer and they will contact me when it was returned. This was of high priority they mentioned to me.<br> With no word from them I phoned in again on 13 December 2014 and spoke directly to the manager who said he will deal with the problem and get back to me after 5 min. <br> I waited 30min and phoned them back again and was told he's still sorting it out and will call me before the close of business on the same day.<br> I still have had no contact from them to date!<br> <br> The above statement is with regards to complaint Ref Nr 004026-01.<br> <br> I did receive the damaged mattress in the middle of January but still have not received my New mattress and no contact from House and Home either!!<br> This is totally unacceptable.