3weeks no response

My fridge that I bought from house and home the freezer broke, I still have my warranty and requested a repair however with numerous phone calls they refuse to help me , I walked into the store and requested help but nothing , nobody assists they just pass the buck its been 3weeks I am struggling with a broken fridge and house and home doesn't care, I phoned them over 10 times already and my last call to them was today and nobody has phoned me back