21 day Repair Policy non existant

I handed my television in for repairs on 30 November 2015. After numerous back and forth conversation I went to fetch my television on 09 January 2016. i asked about their policy and the first thing the Manager said is where is this policy. I left the store without saying a word because i was not interested in hearing what their excuses was. On 13 January I went back to the store only to discovered that the television was only delivered to the supplier for repairs on Monday 11 January 2016. The manager said that they could not supply with a television because the matter was in progress.<br> I did register a complain on their website bur only got acknowledgement of receipt of the complain.