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I cannot find the words to elborate my experience with house and home from the head office to the store level. This Is definitely a Company that has no standard or care for the customers. Consumers purchase merchandise to allow the store to operate and pay the expenses and staff but in return House and House provides absolute terrible service to consumers. I hate this company and wish I never bought from them. The cashier should be fired and manager disciplined for the bul**** service they provide. I been to the store all exited to purchase a lounge set for a huge amount. Did all the paperwork and was ready to pay. Been at the cashier said there is a problem with the transaction. She swiped that card 3 times and still no success. She then request another card which was issued, swiped that 3 time. Eventually the transaction went through and only to find out that it went through on both the cards. When the request was done to reverse one I have been messed around like you won't believe. I had to do all the ground work to get my money back and still did not get my money because the store manager got no authority.. so what kind of manager is he. I hope this company closes. ****ed