1 reviews | Active since Apr 2014
deposit dispute
The weekend of 9&10 Feb 18 we stayed in a house (Huis- Bronkhortspruit) 16 Meerkat lane, Bronkhorstspruit. Advertised on most accommodation listing like Lekkerslaap. After searching the internet, I found the owners nr and booked with him directly. Mr Juan Burger ********** . He asked me to pay a breakage deposit of R2500 upfront, witch he would pay back if nothing in his house was broken. On his adverti*****t they include daily cleaning of the house. but then I red a review on Lekkerslaap where a Lady complained that there were no cleaning done during there stay, I did mention this to Mr Burgers "assistant" Nicky and she said that cleaningis included. I asked if we are aloud to go with a boat on the dam Sunday? She rep**** that if we bring a boat we can only check out at 2 but then I have to pick up her domestic worker in town (5km away) I agreed to this, thinking that we will be on the dam Sunday. Thursday evening I did notify Nicky that we are not bringing a boat with. After a very unpleasant stay (no fans, Millions of mosquito's and the house is totally ant invested, my son who slept on a matress (Provided by the house) in the main bedroom, were covered in ants and he thought it were mosquito biting him through the night. The stairs hand railings got sharp metal and cut 2 of our guest hands, the flats shower were not clean. We realy just wanted to go back home. I sent Nicky and Juan Burger a Whats app message on Sunday at 6 in the morning, stating that there is not much dishes, and we will be leaving early, and there is no need for the domestic worker. She phoned me and were furious, shouting at me for not keeping my arrangement. she said that the cleaner have to come in because there will be guest checking in the following day. I then agreed to go and pick her up in town (13km not 5km like she said) but I could not wait until she was done with all the washing and cleaning, to take her back to town again, because we returned home at 09:30 On 12/02/2018 I asked mr Burger to pay back my deposit, on reply he phoned me, stating that he had to drive from Jhb to take his cleaner back to town, and that after working out the AA traveling rates he Will subtract it from my deposit and then pay me back. He subtracted R1840.16 from my R2500 deposit and paid me back R659.86 (on 23/02/2018) 2 weeks later. I believe that this is outrageous, He advertise the house, including cleaning service. And now want to keep me liable for his domestic workers traveling arrangements. Can he do this? Regards Amanda Naude' ********** 589
