Dog suffers from bad grooming

<p> </p> <p> </p> <p> </p> <p> </p> <p> When a company makes a claim about taking extra special care of animals in thier care, one trusts that this will indeed be the case. My ****er Spaniel suffers from hip dysplasia & requires very sensitive handling when being groomed.</p> <p>This was specifically explained to staff when dropping him off. The following morning however, my dog could not walk!</p> <p>A vet visit & X-rays revealed confirmed extremely aggrivated & inflamed hip joints as a result of insensitive handling.</p> <p>They argue that the dog was fine when he left their care & therefore was not their fault. As the vet explained, swelling & inflammation are not immediate. As swelling develops it puts more pressure on the joints causing more pain as it progresses - hence by the following morning my dog was shivering uncontrollably from the pain & unable to walk.</p> <p>After leaving a message for management to contact me, my called was returned, but fruitless as the owner talked his company's honesty & care policies over me & gave me no chance to speak.</p> <p>I then sent an email to management & attached my vet bills for their account & requested a full refund. This was obviously ingnored & when I called again to settle the matter I was once again talked over by the second owner who clearly attended the same public relations school as his partner. I tried to ask if there grooming staff even understand the term "hip dyslpasia" & know how to handle an animal who suffers from it, only to be shot down with "don't tell me how to run my business!".</p> <p>People's animals are extremeyl precious to them. If you want to be in a business that deals with animals, then DO YOUR HOMEWORK!</p> <p> </p>