Shame

I made a booking on the 24th April for a night out with my kid says it was one of their birthdays. I booked online a place called Canal Quays, through hotels.com. They deducted money from my account and then while we’re getting ready to go we got a call to say the place is double booked. So they don’t have accommodation for us. When I tried contacting Hetol.com, up today (4/005/2021) I have not received a response to emails I sent to their listed email. I’m so angry!!!