SERVICES NOT RENDERED

SERVICE NOT RENDERED

I would like to reverse a transaction that went off my account on the 5 December 2019, an amount of R4435.01 was debited from my account for services not rendered by Hotels.com/Protea group

There is another pending amount from the same company of R2571.00 which I was made aware of by ABSA consultant.

I have already put a stop on my Credit card to avoid any further transactions.

This company was to make a booking provisionally for 2020.

They debited my card immediately- which was not what I was expecting as they advertised as free reservation till arrival.

Furthermore they sent me an email few weeks later with the wrong reservation dates. I then logged on to their app and tried to correct their mistake. However their app was not allowing any changes. I have enclosed screenshots of the emails sent to them to make the relevant changes. No response at all.

I was abroad for a few weeks- during this period, I tried contacting Hotels.com and The Protea Hotel group. They however were not able to assist.

I returned home on the 3rd January 2020, and once again called the Hotels.com to try and assist with the situation, they refused to assist or correct this from their side.

Kindly assist with this as I feel this is *****ulant and unacceptable as I was charged for services that were not rendered.