Paid [URL Removed] to book a room but none given

In December I booked a hotel room at the Devonshire Hotel in Braamfontein, Johannesburg, South Africa via the [URL Removed] website. I was told that I had to pay upfront to secure, which I did. When I rocked up at the hotel, they could not find my booking or my payment. I had to rebook from scratch and pay with my credit card, as I had nowhere to sleep.<br> <br> I then contacted [URL Removed] and the consulant who responded told me that he spoke to Ms Helen at the hotel's resevation, who told him that 'there was some problem with the [URL Removed] credit card, so the hotel was not able to charge them. He told me that he was sorting the whole thing out and would come back to me. This was on 29 December 2014. On 15 January 2015 I made enquiries at [URL Removed] to find out how far they have gone with resolving my problem, and they never even bothered to respond!<br> <br> I'm beginning to think that I will never get a refund for the money that I paid [URL Removed]