No CustomerService & My Money ******

I booked and paid upfront for a room in Sandton. I pickled up my rental vehicle and drove to the hotel.

On arrival 1. I was informed there was no booking. 2. There was no reception. 3. The hotel was full and there were no rooms available. 4. Was physically kicked off the property.

When I called the customer service number there was no option to talk to a customer service person @ hotels.com. No one could help me or refund me.

I then called the hotel management and there was no answer and no help even though it’s stated clearly on hotel.com that they have management and hotel staff until 2am.

The security were extremely rude with no empathy and could not even call or give me a number for management at the hotel then asked me to leave the property.

Having no money left I was forced to sleep in my rental car on the side of the road in dangerous johnannesburg.

I’m very disappointed in the service, that fact that not one person has called me to apologize and give me a refund makes me think this company is not real and it a confidence tricking app that *****s money from unwilling innocent members of public.

I highly suggest any one planing to use this horrible company think twice.