Hotels.com doesn't take these circumstances into consideration. Think before you book any specials.

I have booked through Hotels.com for accommodation in a hotel at the Waterfront in Cape Town. We would have had an International Conference in September 2020. Due to COVID-19, the Conference has been postponed to next year. If I phone the Hotel their response is that I must contact Hotels.com. Their response is that my booking is not refundable and I cannot change the date. I feel that this is extenuating circumstances and could not be predicted.