HOTELS>COM BOOKING MADE ME LOSE $3000 USD

I Lost $3000USD thanks to Hotels.com. I booked at several hotels in Thailand and only one hotel I booked with Hotels.com. Due to the Corona Virus all the hotels I booked with refunded me in full and waived their penalties. Everyone but Hotels.com they just say "if your lucky enough to get hold of them" speak to the hotel directly, the hotel I booked through HOTELS.COM with, just say speak to hotels.com we would have helped you but your agreement is with Hotels.com and they should make the decision. Back and forth trying to get hold of Hotels.com and negotiating and after 10 attempts to get hold of them or begging them to please come back to me (if you get hold of them and they say OK 24 hours will revert back, forget about it they lie) they spoke to me 4 times never getting back to me. Eventually they said we cant help you, you will have to lose the money as hotel refuses refund. All the hotels I booked directly waived all the penalties, just because I used hotels.com NO REFUND - HOTELS.COM ARE ****** and the worst service I have ever experienced. I and the companies I know will never use them again terrible people terrible service and $3000 down the drain -FUMING AT HOTELS.COM