Hotels.com

I canceled my reservation through Hotels.com on 1 June 2022. On 11 June, I phoned their call centre to investigate the matter. The call centre rep said that all had been sorted and that I would be refunded by 14 June. 14 June came and went, with no refund. I then contacted the hotel where I was going to stay and basically, Hotels.com had not handed of the money and they were very helpful giving me the proof to support my refund request from Hotels.com. I phoned the call centre today and the call centre rep said that she would phone the hotel and get things sorted. I contacted the hotel and was told that the call centre rep could not have made any arrangements with the hotel as there were no staff who could facilitate such arrangements. There are no email addresses to forward the correspondence to support my refund request. Basically, if you cancel with Hotels.com, they keep your money and give you the run around in an attempt to exhaust you into giving up trying to get your refund. I suggest that you do not use them at all.