Horrible After Sales Service

We made a booking for Glamor Star Cruise via the Hotels.com website to take a cruise in Vietnam, Ha Long Bay. The boat was according to my knowledge sold in the past year and under new ownership. When we arrived at the docks to board the cruise there were no record of our booking. Luckily we were helped by the friendly Vietnamese government who accommodated us with a place to sleep for the night.

More than a month has passed and no refund was made from Hotels.com. I have paid interest multiple times and still no response from hotels.com. I have sent them emails requesting confirmation on how and when we will be compensated but still nothing from their side.

Reference number as received by Hotel.com for the refund of our booking is ********** 40084.