********** behaviour

I made a reservation through [URL Removed] for accommodation and paid the full amount. They sent me a confirmation email stating that the booking was paid in full and that the accommodation was guaranteed and secured. It also mentioned a reference number. When I arrived at the hotel, I was told by the hotel owner that they were not aware of my booking, they did not receive any reservation, nor payment from [URL Removed] and that they were fully booked for the weekend. We contacted the [URL Removed] helpline who confirmed that they made a mistake and that the booking was not sent to the hotel. We spoke with three different operators each disconnecting the phone call when they realized that they could not help me because the rest of the hotels in the area were also fully booked. I was thus left stranded without accommodation for the weekend and had to abandon my plans. Five days later and I still have not received a phone call or email to apologize for the mess or an offer to repay the money.