**********

I booked Leonardo Hotel on Hotels.com website. I was in a rush and did not notice that Hotels.com changed the dates from 19 - 22 June to 19 - 22 July. I notified both Hotels.com and Leonardo Hotel of the error immediately via email.

I had to find and pay for alternate accommodation close by and went to the reception of Leonardo Hotel on 19 June who assured me of a refund. They said however, I had to cancel through Hotels.com first and could not change the dates with them even though they did have space available for the correct dates.

After weeks of back and forth emails to both Hotels.com and Leonardo Hotel, they have continued to pass the blame from one establishment to another. They have both refused to refund the money even though:

1. It was an unintentional error of not checking the dates (not knowing either they would be changed to the following month) 2. The funds are legally owed to me as services were not fullfilled by either of them. 3. They had an entire month to refill the booking and probably got paid double for that room.

This practise is dishonest and quite frankly disgusting. I will not be using either of these businesses again.