False advertising

Booked a flat at 99 Coral rd Bloubergstrand on hotels.com. PromisingRoom details Room Deluxe Studio Suite, 1 Queen Bed Nick Nel, 2 adults Preferences Non Smoking, Queen Bed

Please note: Preferences and requests cannot be guaranteed. Special requests are subject to availability upon check-in and may incur additional charges.

Facilities Free WiFi Free parking 1 Queen Bed Balcony with resort views

Internet - Free WiFi Entertainment - Flat-screen TV with premium channels Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher Sleep - Premium bedding and blackout d****s/curtains Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer Practical - Iron/ironing board and desk Comfort - Air conditioning Accessibility - Wheelchair accessible Need to Know - Limited housekeeping Non-Smoking.

What i got was a room in Eden of the Bay with no windows no seaview no balcony a shower. Couldnt sleep at night because of all the noise and light. When i tried to cancell and get my money back i was told i can only get 70% of my money back and had to wait 7 days for refund.

Very dissapointed. Ruined my holiday