Excuses not to refund your money!!

Worst service ever and you won't get your money back. We booked a place before Covid and during the year the lodge closed down and could no longer accommodate us. I have called Hotels.com several times to get a refund. Each time they tell me they need to get hold of the Lodge to confirm. It does not take a brain surgeon to understand that they will not get hold of the lodge - The place is no longer operating!

Seems this is simply a way for them to avoid paying the money back.