DISGUSTING DOUBLE BOOKING WITH NO REFUND

My Husband booked online for 2 beds for one night on the 22nd October 2021, only to find out that Hotels.com had booked him into a accommodation which was fully booked out and is still full for weeks to come. He had to drive from CT through to JHB as he and his assistant had nowhere to sleep. Hotels.com was not helpful and have not refunded him his payment which was there mess up as they did the booking. They take your payment but seem to double book people on a regular basis and we only discovered this once we went on Hellopeter to see the reviews. I would never recommend anybody every use them. Every number they gave my husband to call does not exist and nobody at customer care was prepared to refund him.