Avoid at all costs!!

Please do yourself a favour - do not use this website as they are terrible. Booked a place to stay through them at Linda's Apartments in Inverness. Paid through their site and notified the owner through their site of arrival time. Upon arrival no one to let us in. Owner not answering phone. Left standing in front of place. Looked through letterbox and saw other people in the flat. Had to find emergency accommodation. No help form Hotels.com. They actually support owner. No service given and now no refund. Avoid! Avoid!