HOTELBEDS (TRAVEL INDUSTRY) is a *****!

I made a booking in November 2019 for a holiday in Mauritius, using the travel agency Travel Dreams, who were paid the full amount. Unbeknown to me,they used a middleman, HOTELBEDS, to finalize the booking. I received vouchers from HOTELBEDS for my hotel-stay, clearly marked 'BOOKING CONFIRMED AND GUARANTEED BOOKING'. Seven months later, Travel Dreams went into voluntary liquidation, but I was not worried as my vouchers from HOTELBEDS stated clearly: 'BOOKING CONFIRMED AND GUARANTEED'. As the check-in date drew near, something told me to phone the hotel - to my SHOCK and HORROR I was informed there was no booking in my name. AFTER WEEKS of e-mails and desperate phone calls, I was informed by HOTELBEDS that they had withdrawn the vouchers - yes, the SAME vouchers that clearly stated 'BOOKING CONFIRMED AND GUARANTEED'. Furthermore, they did not even BOTHER informing me, the customer, of this. HOW ON EARTH CAN A BOOKING THAT IS 'CONFIRMED AND GUARANTEED' just willy nilly be cancelled???? This is **********!! What is the USE of something being CONFIRMED AND GUARANTEED if, in fact, it could be cancelled at ANY TIME??? Hotelbeds should be ASHAMED of themselves, to leave a customer high and dry. What would have happened if I had NOT phoned the hotel shortly before my check-in date???? What if I had arrived in Mauritius just to be shown away???? HOTELBEDS CARED NOTHING ABOUT THIS. They, without hesitation, went ahead and CANCELLED A CONFIRMED AND GUARANTEED BOOKING!!! They are *****S, of the highest degree and hide behind a wall of NO CONTACT WITH THE PUBLIC, they ONLY answer to hotels etc. whom they have contracts with. I was just lucky tracing an employee of HOTELBEDS who assisted me in finding out that the vouchers had been cancelled. Please, anybody using a travel agency to book a holiday, FIRST FIND OUT WHAT THEIR PROCEDURES ARE, WHETHER THEY USE A MIDDLE-MAN SUCH AS HOTELBEDS, and IF Hotelbeds are part of the equation, MAKE SURE NOT TO USE THAT AGENCY. They are *****S and any business that they are involved in, should be avoided. I have ALL the proof of everything I have stated above.THE BOTTOM LINE IS, THEY CANCELLED A BOOKING THAT THEY CONFIRMED AND GUARANTEED - *****S!!!! Make sure your travel agency does NOT MAKE USE OF HOTELBEDS!